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What is Fba prep?
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General questions:
General FAQ questions address common inquiries and concerns about our FBA preparation services, providing clarity on how our processes work, what we offer, and how we can assist you in managing your inventory effectively.
FBA (Fulfillment by Amazon) preparation involves getting your products ready to meet Amazon’s requirements before they are sent to an Amazon fulfilment centre. This can include labelling, bundling, packaging, and other services.
FBA preparation services ensure that your products comply with Amazon’s strict guidelines, reducing the risk of delays, penalties, or rejections. This helps streamline the fulfilment process and enhances your customer’s experience.
We offer a range of FBA preparation services including receiving, inspecting, labeling, bundling, poly bagging, bubble wrapping, and shipping your products to Amazon’s fulfillment centers.
We can handle a wide range of products, including electronics, clothing, toys, beauty products, and more. However, certain items may require specific handling or have restrictions, which we can discuss with you.
Our experienced team follows Amazon’s guidelines closely and uses a detailed checklist to ensure each product is prepared correctly. We also conduct quality control checks throughout the process.
We take the security of your inventory very seriously. Our warehouse has state-of-the-art security systems, and we maintain strict inventory control procedures to ensure your products are safe and accounted for.
Yes, we offer return processing and repackaging services. If your products are returned from Amazon, we can inspect, repackage, and send them back to Amazon or to another destination of your choice.
For products with expiration dates, we ensure that they are labeled correctly and that the dates are tracked to meet Amazon’s requirements. This helps prevent any issues with expired products being sold.
If an item is received damaged, we will notify you immediately and provide photographic evidence. We can then work with you to determine the best course of action, whether it’s repackaging, returning the item, or disposing of it.
While our primary service is FBA preparation, we can provide basic inventory management assistance and offer insights based on our handling of your products. For detailed forecasting, we recommend using specialized inventory management software.
We can discuss customised pricing plans for long-term storage based on your specific needs. Please contact us to discuss your requirements and we will provide a tailored solution.
You can contact our customer service team at any time to update your shipping instructions or product requirements. We will ensure that your new instructions are implemented promptly.
We stay up-to-date with Amazon’s latest FBA requirements and guidelines. If there are any changes, we will adjust our processes accordingly and notify you of any actions you must take to remain compliant.
Pricing & Billing:
Our pricing and billing FAQ section provides detailed information on how we charge for our services, including the cost structure for various tasks, storage fees, and billing practices, ensuring transparency and helping you manage your expenses effectively.
We charge for our services based on the specific tasks, such as labelling, bundling, or unique packaging. Additionally, our "Receive and Ship" service is billed after the box leaves our warehouse based on the number of boxes, not individual product units.
No, there are no subscription fees for our services. You only pay for the services you use.
We charge for pallet storage on a weekly basis, ensuring you only pay for the duration your items occupy our storage space. This provides a cost-effective solution for managing your inventory.
No, we strive for transparency in our pricing. All fees are clearly outlined, and we ensure there are no hidden costs. Any additional charges will be communicated and agreed upon before services are rendered.
Invoices are issued on a monthly basis for recurring services, such as storage and preparation. For one-time services, such as specific preparation tasks or special projects, invoices are provided upon completion of the work.
We accept various payment methods, including credit/debit cards, bank transfers, and online payment platforms. Specific payment options can be discussed during account setup.
Changes to preparation instructions are generally accommodated without additional charges, provided they are communicated in a timely manner. Significant or last-minute changes may incur extra fees, which will be discussed with you beforehand.
If there is a discrepancy or dispute regarding your invoice, please get in touch with us within 14 days of receipt. We will review the issue and work with you to resolve it as soon as possible, including issuing refunds if applicable.
Support & updates:
Our Client Support FAQs section provides essential information on how to get in touch with our team, our support hours, response times, and resources available for resolving issues. Here, you’ll find answers to common questions about contacting customer support, scheduling consultations, handling inventory problems, and more.
You can contact our customer support team via email, phone, or through the contact form on our website. Our support team is available during business hours to assist with any inquiries or issues.
Our customer support team is available Monday through Friday, from 9 AM to 6 PM (local time). We also offer extended support hours during peak seasons and can provide emergency assistance.
We strive to respond to all support requests within 24 hours. For urgent issues, please indicate the urgency in your communication, and we will prioritise your request.
Yes, you can schedule a consultation or meeting with our support team. Please get in touch with us to arrange a convenient time, and we will provide you with detailed assistance tailored to your needs.
If you encounter a problem with your inventory, such as damaged or incorrect items, please contact our support team immediately. We will investigate the issue and work with you to resolve it promptly.
To update your account information or service preferences, please contact our support team with your request. We will make the necessary changes and confirm once they are completed.